j'ai commande une pièce de rechange pour ma Modkat XL et je n'ai pas reçu la bonne pièce. Equipe très réactive qui m'a tout de suite renvoyé la pièce adaptée merci à eux
J
JULIA D.V.
Modkat XL Frame Set w/Hooks
I
Irina M.
Modkat XL Frame Set w/Hooks
V
Violet
Broke Already
I just received the new frame about 3 weeks ago. I had the previous one since I purchased the XL front entry box about 3 years ago with no problem. I am always very careful when hooking and unhooking, as I know those hooks are pretty delicate. A few days ago, one of the hooks snapped right off, with very little pressure on it. I’m really frustrated to say the least. Maybe I got a faulty one?
But, now I have order another one after less than a month! I love your products in general, but, if this is the way your frames are being made now, I’m not sure I can afford to stay with you. I gave you 2 stars because I think you’re a company with integrity and with cats’ comfort in mind.