Refund policy

We are confident that you will love your new purchase. However, if you are unsatisfied for any reason, you may return or donate your product(s) for a refund of the product cost.

If your item(s) have arrived damaged or defective, please contact Customer Support so we may properly assist you.

Return

• Original shipping charges are non-refundable.
• Returned product(s) must have been purchased via modkat.com.
• Returns must occur within 30 days of product delivery.
• Exchanges are not offered.

U.S. Return Fees

Litter Boxes, Litter Keepers, and Scratchers will have a $15 return shipping fee deducted from the final refund. All other products are free to return.

Canada Return Fees

Litter Boxes, Litter Keepers, and Scratchers will have a $20 CAD return shipping fee deducted from the final refund. All other products are free to return.

International Return Fees

Customers outside of the U.S. and Canada are responsible for return shipping fees, which will be deducted from the final refund.

To begin your return and receive a prepaid shipping label, select Start Return below.

Start Return

EU Return Policy

• EU customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
• To exercise this right, you must notify Modkat within 14 days of delivery. After notifying us, you have an additional 14 days to return the goods.
• Customers are responsible for return shipping costs unless otherwise required by applicable law.
• Refunds will be processed within 14 days of receiving the returned goods or evidence that the goods have been shipped back.
• To cancel an order, contact us immediately at support@modkat.com. Due to our fast fulfillment process, cancellation cannot be guaranteed. If your order falls outside the cancellation window, you may still return it within 14 days of delivery.
• Customers are responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Start EU Return

Donate

• Original shipping charges are non-refundable.
• Donated product(s) must have been purchased via modkat.com.
• Donation must occur within 45 days of product delivery.
• Donation of more than 3 items must be pre-approved by Customer Support.
• A valid donation receipt must be provided from the accepting organization.
  • The receipt must mention the donated product(s).
  • Alternatively, a photo of the establishment with the donated product(s) may suffice.

Donate - No Fees!

We fully encourage donating unwanted products to a local shelter or rescue , or another nonprofit organization. Donation feels great, reduces waste, and saves you from any applicable return fees!

Submit Donation Receipt

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Questions?

If you have more questions about our return policy or donation requirements, please reach out to Customer Support.

Customer Support