Refund policy

We are confident that you will love your new purchase. However, if you are unsatisfied for any reason you may return or donate your products(s) for a refund of the product(s) cost.

If your item(s) have arrived damaged or defective, please contact Customer Support so we may properly assist you.

Return

• Original shipping charges are non-refundable
• Returned products(s) must have been purchased via modkat.com
• Returns must occur within 30 days of product delivery
• Exchanges are not offered

U.S. Return Fees
Litter Boxes, Litter Keepers, and Scratchers will have a $15 Return Shipping Fee deducted from the final refund. All other products are free to return.

Click Start Return to begin the return process and receive your prepaid label.

CA Return Fees 
Litter Boxes, Litter Keepers, and Scratchers will have a $20 Return Shipping Fee deducted from the final refund. All other products are free to return.

Click Start Return to begin the return process and receive your prepaid label.

International Return Fees
Customers outside of the U.S. and Canada are responsible for return shipping fees which will be deducted from the final refund.

Click Start Return to begin the return process and receive your prepaid label.

Start Return

Donate

• Original shipping charges are non-refundable
• Donated product(s) must have been purchased via modkat.com
• Donation must occur within 45 Days of product delivery
• Donation of more than 3 items must be pre-approved by Customer Support
• A valid donation receipt must be provided from the accepting organization
  • The receipt must mention the donated product(s)
  • Alternatively, a photo of the establishment with the donated product(s) may suffice

Donate - No Fees!
We fully encourage donating unwanted products to a local shelter, rescue, or other non-profit organization. Donation feels great, reduces waste and will save you from any applicable return fees!

Submit Donation Receipt

Questions?

If you have more questions about our return policy or our donation requirements, please reach out to Customer Support.

Customer Support