Returns & Donations

We are confident that you will love your new purchase. However, if you are unsatisfied for any reason you may return any item within 30 days of product receipt. If your item(s) arrive damaged or defective, please contact Customer Support.

For unwanted litter boxes In lieu of a return, we encourage donating to a local shelter or rescue. Donating is gratifying, better for the environment and saves you $10 in shipping!

Return Policy

Litter boxes & scratchers

$10 return shipping
(Deducted from your refund)

All other items

Free return shipping
  • Original shipping charges are non-refundable
  • Returned item(s) must have been purchased via
  • After 30 days we reserve the right to refuse items


If you have more questions about our return policy, or our donation requirements, please reach out to Customer Support.