I just received the new frame about 3 weeks ago. I had the previous one since I purchased the XL front entry box about 3 years ago with no problem. I am always very careful when hooking and unhooking, as I know those hooks are pretty delicate. A few days ago, one of the hooks snapped right off, with very little pressure on it. I’m really frustrated to say the least. Maybe I got a faulty one?
But, now I have order another one after less than a month! I love your products in general, but, if this is the way your frames are being made now, I’m not sure I can afford to stay with you. I gave you 2 stars because I think you’re a company with integrity and with cats’ comfort in mind.
Like a new litter box again
For the amount of money I spent on a “litter box” it was disappointing how much I was charged for a replacement frame...that really should not have broken down so quickly.